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New Income Tax Portal Issues

Infosys later tweeted that the portal was “live.” Infosys India Business, the Twitter account of Infosys India business unit, said on Sunday: “Emergency maintenance of the @IncomeTaxIndia portal has been completed and the portal is online. We regret the inconvenience caused to taxpayers. Previously, he tweeted: “The @IncomeTaxIndia portal is still under emergency maintenance. We will post an update as soon as the portal is available to taxpayers again. We regret the inconvenience. On Saturday, she tweeted that the portal was “currently unavailable due to planned maintenance work.” Within hours of its launch on June 7, the portal faced issues such as the inability to generate an OTP for Aadhaar validation, issues in password generation, the inability to link old data for past returns, and issues with submitting returns. The problems have now extended to errors in the calculation of interest, incorrect recording of Form 16 details, and the inability to add details for the tax exemption of trusts. Taxpayers also complained that their ITR1 was not accepted even a few days after submission, that the ITR could not be verified electronically after submission, that the details of Form 26AS were not filled out automatically, and that the portal did not have a secure connection and took time to load properly. On June 22, Sitharaman convened a meeting with key Infosys representatives, including Parekh and Pravin Rao, and asked them to resolve issues without wasting time, improve their services, and prioritize resolving complaints. During the meeting, Infosys said it was working to resolve technical issues.

At least five issues — electronic procedures, Form 15CA/15CB, TDS declarations, DSC, review of previous ITRs — are expected to be resolved in about a week, according to an official statement. The Income Tax Department announced in May the launch of its new e-filing portal www.incometax.gov.in on June 7. The “new taxpayer-friendly portal” would integrate with instant tax processing to provide taxpayers with quick refunds, with all interactions and pending downloads or actions displayed on a single dashboard. The portal should also include free ITR preparation software with interactive questions available to assist taxpayers for certain categories, as well as a new call centre to respond quickly to inquiries. The income tax department recommends that you use the following browser specifications to get the best view www.incometax.gov.in site. In June, the day after the launch, Sitharaman tweeted: “The highly anticipated e-filing portal 2.0 was launched last night at 8.45pm. I see in my complaints and mishaps TL. I hope that @Infosys & @NandanNilekani will not let our taxpayers down in terms of the quality of services provided. Ease of compliance for taxpayers should be our priority.

On June 19, at Infosys` 40th Annual General Meeting, Chief Operating Officer Pravin Rao said: “We are deeply concerned about the initial inconvenience caused by the new e-filing portal to users and are committed to resolving any issues as soon as possible,” he said. It should be noted that for individual taxpayers to whom the tax audit does not apply, the deadline for filing income tax returns (ITR) for fiscal year 2021-22 is July 31, 2022. If you have not yet filed your ITR, you can do so online by simply visiting the official website of the income tax department in incometax.gov.in. It may be known that depending on your income earned per year and sources of income such as salary, business profits and others, the ITR production process varies. Taxpayers have difficulty or difficulty accessing the new Income Tax Portal (ITD). According to the income tax department, Infosys reported observing irregular traffic on the portal. He went on to say that proactive steps will be taken for the same. “It has been found that taxpayers have difficulty accessing the ITD e-filing portal. As reported @Infosys, they observed irregular traffic on the portal, for which proactive measures are being taken.

Some users might experience inconvenience, which is regretted,” the tax authority tweeted. It was found that taxpayers have difficulty accessing the DTI e-filing portal. As reported @Infosys, they observed irregular traffic on the portal, for which proactive measures are being taken. Some users may experience inconveniences, which is unfortunate. The GSTN project had problems because laws and procedures changed frequently after deployment. Some of the issues were resolved after tax officials were appointed to explain the frequent changes to the project provider. These projects, including the IT portal, must have undergone an IT-approved “user acceptance test” before receiving the green light for a full-fledged launch. These tests take place at the final stage of software development, when users test whether they are able to perform the tasks in real-world situations. Nilekani, CEO of Infosys, responded on Twitter: “The new e-filing portal will simplify the registration process and improve the end-user experience.